Delivery Information

At Paradox Automotive (PRDX), we strive to deliver your products as quickly and efficiently as possible. Below are the details for shipping in-stock and pre-order products, including estimated delivery times and any specific requirements. Please contact us via our contact page if you have questions about stock availability, delivery timing, or pre-orders.

In-Stock Products

Suspension Kits & Parts

  • Lead Time: Approximately 14 days due to the assembly of multiple components, some sourced locally (e.g., springs). Supply chain factors may occasionally extend this timeline.

  • Urgent Orders: Contact us before purchasing to confirm availability and expedite options.

  • Shipping Options:

    • Free shipping to most metropolitan residential addresses, business addresses, or your nearest Big Post-affiliated depot for kits without leaf springs.

    • Kits with leaf springs can only be shipped to business addresses or Big Post-affiliated depots due to size and weight restrictions.

    • Some remote locations may incur a $40 freight charge, while others may require a custom quote. Contact us for details.

  • Packaging: Lift kits shipped to residential addresses may arrive in up to three separate consignments for easier handling.

  • Tracking: A tracking number will be provided once your order ships.

Exhaust Systems

  • Lead Time: If in stock at our supplier (Pacemaker), exhaust systems ship directly to you within 2–4 business days. We aim to maintain sufficient stock at Pacemaker to avoid out-of-stock situations, but this may not always be possible.

  • Urgent Orders: If you require your exhaust system urgently, please contact us before ordering to confirm availability.

  • Out-of-Stock Systems: On rare occasions, if a system is not immediately available, manufacturing typically takes about one week.

  • Shipping: Free standard shipping to most metropolitan addresses. Some remote locations may incur a $40 freight charge, while others may require a custom quote. Tracking information is provided upon dispatch.

Pre-Order Products

Some products, such as made-to-order items or those temporarily out of stock with confirmed future availability, are available for pre-order. Once pre-ordered products become available, the delivery timelines for in-stock products (outlined above) apply.

We’ll keep you informed throughout the process with regular updates on stock availability and estimated shipping dates. You can also reach out to us for real-time status updates.

Additional Information

  • Delivery Estimates: All delivery times are estimates and subject to change due to unforeseen circumstances, such as supply chain delays or carrier issues.

  • International Shipping: Currently, we ship only within Australia.

  • Contact Us: For any questions about delivery, stock, or pre-orders, please visit our contact page or email us at [email protected].

Note: Prices and surcharges are in AUD and subject to change. Please confirm details at checkout.