Warranty & Returns Policy

At Paradox Automotive (PRDX), we are committed to offering high-quality products through our online store at www.prdx.au, operated by 4X4 Ventures Pty Ltd (ABN 51 653 507 638). While we strive to ensure every product meets our standards, we understand that warranty or return issues may occasionally arise. Our team is here to resolve any concerns promptly and efficiently. This policy outlines the warranty and returns process, including your rights under Australian Consumer Law.

For specific warranty details for each brand, refer to the product listing or contact us at [email protected].

1. Warranty Policy

1.1. Warranty Period

Most products come with a standard 12-month warranty from the date of purchase, unless otherwise specified in the product listing or by the manufacturer. Some products may have longer warranty periods as offered by the manufacturer.

1.2. Warranty Exclusions

Warranty claims will be void if the product:

  • Is fitted to a vehicle for which it was not designed or recommended.

  • Is used on a vehicle for racing or competitive purposes.

  • Is used for a purpose other than its intended design.

  • Is altered, misused, neglected, or damaged due to an accident.

  • Is incorrectly installed.

1.3. Warranty Claims Process

If you receive a product that is damaged, faulty, or incorrect, contact us immediately at [email protected] with:

  • Proof of purchase (e.g., order confirmation or invoice).

  • A description of the issue and, if applicable, photos of the product.

  • Details of the product and purchase price.

The product must be inspected by 4X4 Ventures Pty Ltd or the manufacturer to confirm eligibility for a warranty claim. If approved, we will, at our discretion:

  • Repair the product.

  • Replace it with a new or remanufactured equivalent.

  • Issue a refund, subject to Australian Consumer Law.

You are responsible for shipping costs to return the product for inspection, unless the claim is approved as a valid warranty issue or the product was incorrectly supplied, in which case we will cover reasonable transport costs.

1.4. Australian Consumer Law

Our warranty is in addition to your rights under Australian Consumer Law, which provides guarantees for products, including remedies for major failures (e.g., replacement or refund). These rights cannot be excluded and apply regardless of the warranty conditions above.

1.5. Installation Costs

Warranty claims do not cover costs associated with installing or reinstalling the product.

2. Returns Policy

2.1. Incorrectly Supplied Products

If we send a product different from the one ordered, contact us at [email protected] within 7 days of receipt. We will:

  • Supply the correct product at no additional cost; or

  • Provide a full refund upon return of the incorrect product in its original, undamaged condition.

Return shipping costs will be covered by 4X4 Ventures Pty Ltd for incorrect shipments.

2.2. Change of Mind Returns

If you change your mind after purchasing a product, you may request an exchange, store credit, or refund within 7 days of receipt, subject to the following:

  • Contact us at [email protected] to initiate the return.

  • The product must be returned in its original, unopened packaging and in saleable condition.

  • A 25% restocking fee will be applied to the total sale price.

  • You are responsible for return shipping costs, and original shipping costs are non-refundable.

  • Exchanges incur new shipping costs for the replacement product.

All change-of-mind returns are processed at the discretion of 4X4 Ventures Pty Ltd upon receipt and inspection of the returned product.

2.3. Facelifted or Updated Vehicle Models

Vehicle manufacturers frequently update models, which may affect product compatibility. If you own a recently facelifted or updated vehicle, verify compatibility with the product before ordering, even if the product listing indicates a broad date range (e.g., “2017-Onwards”). 4X4 Ventures Pty Ltd is not responsible for parts ordered that do not fit facelifted or updated models. Contact us at [email protected] for assistance in confirming fitment.

3. How to Initiate a Warranty Claim or Return

Do not return products directly to us or the manufacturer without prior approval. To start a warranty claim or return:

  • Email [email protected] with details of the issue, proof of purchase, and any supporting evidence (e.g., photos).

  • Our team will provide instructions for returning the product and outline next steps.

  • For assistance choosing the right product, email [email protected] or visit our Contact Us page.

4. Our Commitment to You

We aim to resolve warranty and return issues as quickly as possible within the framework of this policy and Australian Consumer Law. If you encounter any problems, we’re here to help. Reach out to us at [email protected].

5. Related Policies

  • Delivery Information: For details on shipping processes and costs, refer to our Delivery Information page.

  • Privacy Policy: Information provided during warranty or return processes is handled per our Privacy Policy, available on the Website.

Contact Us: For warranty claims, returns, product inquiries, or general support, email [email protected] or visit our Contact Us page.